Hello! I'm Giovanni
I graduated from the University of California, San Diego, with a Bachelor’s degree in Sociology Law and Society and a Minor in Business Administration. My education revolved around societal influences, human behavior, and the business side, including management, marketing, advertising, and finance. I have 5+ years of professional experience in client engagement, sales, developing & implementing marketing strategies, delivering against assigned quotas, and spotting customer needs and trends. I was recognized as a top sales and customer support performer at Apple, Inc., and Pier1 Imports for having achieved an extremely high success rate with client issue resolution, and have been instrumental in increasing the growth of long-lasting customer relationships.
Giovanni Labellarte
BA: Sociology | Minor: Business
Education:
University of California, San Diego
Contact Information:
​
​
Current Experience:
Apple | June 2021 - Current
Finance - Internet Software & Services
​
EXPERIENCE
June 2021 - Current
Finance - Internet Software & Services*
Apple
- Managing the Purchase to Pay (P2P) Processes for the Services and Infrastructure Finance Team.
- Helped implement and currently maintain a variety of reports to enhance the workflow and productivity across the organization.
- Partnered with management to help validate the accuracy of reporting from the system/tools used daily, while working on ways to correct any inconsistencies.
- Helped to ensure all purchase orders are adequately submitted, and approved to support with accruals and billings reconciliation, while complying to company policies and procedures.
August 2019 - June. 2021
Operations Support
Apple
- Managing online customer orders via utilization of company software & information databases; resolving technical & time-sensitive issues with shipments, orders, and returns.
- Achieving an extremely high success rate with issue resolution while maintaining a low handle time; increasing growth of long-lasting customer relationships by accepting various higher-level tasks.
- Performing data analysis (paired with the business team) to understand client needs; providing support with new business acquisitions.
- Providing comprehensive expert knowledge of Apple technology, applications, services, and hardware to clients, while delivering high-quality customer service and maintaining a strict standard for professionalism.
May 2016 - Sept. 2017
July 2019 - January 2020
Visual Merchandiser | Sales
Pier 1 Imports
- Project manager in charge of undertaking a complete store redesign creating a more efficient and effective way to navigate the sales floor to showcase our products and visual displays.
- Helped increased the average time spent in-store, overall customer satisfaction, while maximizing profits.
- Helped implement a more efficient way of unloading, cataloging, and warehousing inventory to be easily accessible and found in both front of house and back-stock.
- Modeled excellence with coworkers during critical stages of product sales, including organizing merchandise displays, cashier operation, maintaining store cleanliness & safety, and meeting sales goals & expectations.
- Acted as product spokesperson & engaged with customers through presentations & demonstrations
(*) currently held positions
EDUCATION
2011-2015
High School Diploma
High School
During high school, I was apart of the Golf team, while also being apart of the Cross Country, and Track and Field team.
2015-2017
Transfer Student
Glendale Community College
I transferred from my community college after two years to the University of California, San Diego.
2017-2019
Bachelor's Degree
& Minor
University of California, San Diego
After I transferred from my community college to UCSD, I pursued a Bachelors degree in Sociology: Law and Society and a Minor in Business.
ORGANIZATIONS
Kappa Alpha Pi
Phi Alpha Delta
AWARDS &
ACCOMPLISHMENTS
Customer Satisfaction
Having worked at two companies in which offered loyalty programs, I excel at informing customers about news and promotions while also promoting our loyalty system (credit-cards). I also have good customer relations with customers when doing sales and returns.
Employee of Quarter
Not long after I started working at Pier1 Imports, I was awarded Employee of the Quarter for my outstanding customer service, work ethics and always upbeat attitude. I was never late to work and my strong work ideas, contributions, leadership advice is what allowed me to receive this award early on in my career.
Clubs Activities & Organizations
Apart of my College academics, I was in two organizations, Kappa Alpha Pi and Phi Alpha Delta; both these organizations have allowed me to develop further into professional development activities, and provide service to the greater community.